> Archived copy: Celest Helpdesk Triage product terms, version 2026-09-04.2, effective 2026-09-04. The current version is at https://celest.dev/helpdesk-triage/terms; every version is listed at https://celest.dev/helpdesk-triage/terms/versions/. # Celest Helpdesk Triage product terms > Terms for the Celest Helpdesk Triage package. These terms govern the Celest Helpdesk Triage SharePoint Framework package (the “Package”). Celest AI, Inc. provides the Package free of charge. The [Celest Terms of Service](https://celest.dev/terms), Terms Version 2026-09-03.1, are incorporated by reference as described below. Provider: Celest AI, Inc., 1 Sansome St Ste 1400, San Francisco, CA 94104 · Product terms version: 2026-09-04.2 · Effective: 2026-09-04 · Terms of Service: [Terms Version 2026-09-03.1](https://celest.dev/terms) ## These terms and the Terms of Service The Celest Terms of Service, Terms Version 2026-09-03.1, at [https://celest.dev/terms](https://celest.dev/terms) are incorporated by reference and apply to the Package as the Cloud Service, with this addition: the Package is Celest-authored client-side code that runs in your Microsoft 365 tenant under the signed-in user’s permissions, creates and updates SharePoint lists and site files you own, and relies on Microsoft 365 Copilot and SharePoint that Microsoft hosts; it includes no Celest-hosted runtime, API, MCP server, connector, database or inference service. Because the Package sends no Customer Content to Celest, Sections 3.1 and 3.2 of the Standard Terms do not apply to the Package; no data processing agreement is required or offered. The Package is both the Cloud Service and the Software under the Terms of Service; you may install it in your app catalog, deploy it to your sites, and edit the agent file and configuration it creates. If your organization acquired the Package through the Microsoft commercial marketplace, the Standard Contract for Microsoft Marketplace, as modified by Celest’s universal amendment, governs, and these product terms supplement it only on non-conflicting matters. Otherwise, the Celest Terms of Service and these product terms govern, and where they differ, these product terms govern the Package. ## Acceptance Your organization accepts these terms when an administrator, who represents that they are authorized to bind it, accepts them in the Package’s setup card. The setup card creates nothing in your tenant before that acceptance, and records the accepted version with the administrator’s account and the time on the configuration item it creates. Operators use the Package under that acceptance. ## Fees The Package is free under this version of these terms. There is no subscription, trial, renewal or charge. Any future fee will come under new product terms, and moving an installed Package to a paid plan, a paid version or a replacement entitlement requires your organization’s affirmative agreement; a fee never applies to an installed version without it. “Subscription Period” in the Terms of Service means the period the Package is installed. ## What the Package does Microsoft 365 Copilot, operated by Microsoft under your Microsoft agreements, proposes one exact change to a ticket. A person reviews, edits and approves the change in the card. Only then does the Package apply it to your SharePoint lists with the ticket’s version check, read the result back, and record the run. ## Product limits A change to a ticket is proposed, then applied only after a person approves it in the card. The Package sends no mail, closes no tickets, creates no tickets during triage (the only tickets it creates are the optional fictional samples), and creates no records beyond the run record and the setup items described in the [privacy notice](https://celest.dev/helpdesk-triage/privacy). It does not deliver approvals through Teams or Agent 365 in this release. The Package runs nowhere but your tenant and sends nothing to Celest; Microsoft 365 Copilot’s model runs in Microsoft’s service under your Microsoft agreements. ## Your responsibilities - Keep the Package’s users within the SharePoint permissions your organization intends; the Package acts with the signed-in user’s permissions. - Review a proposal before approving it; approval applies exactly the change shown. - Use the Package under your Microsoft agreements, including those for Microsoft 365 Copilot. - Keep secrets out of tickets, and do not email ticket contents to Celest. ## Microsoft SharePoint, Microsoft 365 and Microsoft 365 Copilot are Microsoft services under your agreements with Microsoft. Celest processes no customer content for the Package and is not a processor of your ticket data. Independent software. Not affiliated with or endorsed by Microsoft. ## Support Support is best-effort through [support@celest.dev](mailto:support@celest.dev), with no response-time commitment. Report an incorrect or inappropriate proposal the same way. ## Ending use Your tenant administrator can remove the Package from the app catalog at any time; the [uninstall page](https://celest.dev/helpdesk-triage/uninstall) says how and what stays in your lists. Celest may stop distributing a version of the Package for a security reason and will say so on this site. ## Versions Celest versions these terms and records each version’s effective date on this page and in the [archive of every version](https://celest.dev/helpdesk-triage/terms/versions/). Publication on this page is notice. A new version that materially changes your organization’s rights or obligations binds your organization only when an administrator accepts it in the Package’s setup card or in writing; until then, the version accepted at setup continues to apply to the installed Package. A new version that does not materially change rights or obligations applies from its effective date.