Celest
Sections
Contact support

Celest · Helpdesk Triage · Uninstall

Leave cleanly.
Keep the records.

Everything the package leaves behind is in your tenant or in an operator’s browser, and each item has a removal step below. Your lists are yours; the rest is a few clicks in your own tenant. Celest holds no product data, so there is nothing to ask Celest to delete. Limited preview — enrolling by conversation.

Contact support Read the privacy notice

Before removal

If a proposal is open in a card, deny it or leave it undecided; nothing has changed. Runs already applied are recorded in the Celest Triage Runs list and stay there as your records.

Removal sequence

  1. 01
    Remove the package

    A tenant administrator removes Celest Helpdesk Triage from the tenant app catalog; it was deployed tenant-wide, so there is no site-by-site retraction. The Copilot component, the page web part and the list command stop loading.

  2. 02
    Delete the list command

    If you keep the tickets list, the “Celest Helpdesk” custom action stays registered on it; with the package gone, SharePoint has nothing to load for it. Remove the registration if you want it gone too: a REST DELETE on the list’s UserCustomActions, the same call setup used to add it, or PnP PowerShell’s custom action cmdlets.

  3. 03
    Decide about the lists

    Celest Helpdesk Tickets, Celest Triage Runs and Celest Helpdesk Configuration are ordinary SharePoint lists you own. Keep them as records or delete them; deleting them is the only way to delete their contents, and it follows your SharePoint retention settings.

  4. 04
    Delete the site agent

    Delete Celest Helpdesk.agent from the Copilots folder of the site’s Site Assets library. If it was the site’s main agent, pick another in Site AI or clear the setting.

  5. 05
    Sample tickets

    If you added the eight sample tickets, delete them from the tickets list or delete the list.

  6. 06
    Browser memory

    Each operator’s browser keeps the site URL the card last used, in its own site storage; clearing that browser’s site data removes it. The Copilots folder in Site Assets stays as an ordinary, empty folder you can delete.

What Celest deletes

Nothing, because Celest holds no product data. If you wrote to [email protected] and want that mail deleted, say so in a reply and it will be, unless a legal, security or accounting record requires keeping it.